At Express ER in Waco, we believe that educating our patients is an essential part of providing the best medical care possible. At our free-standing emergency room in Waco, we often get asked a lot of questions, many of which are the same. We’ve decided to answer these frequently asked questions for all of our patients. Feel like we’ve missed a question? Feel free to ask next time you visit Express ER.

Why are hospital emergency rooms usually so crowded?

When it comes to long wait times and crowded waiting rooms at hospital-based emergency rooms, it can usually be attributed to a few factors which include: patients receiving non-urgent primary care, shortage of inpatient beds, increasing populations and even specialist shortages.

What is a free-standing emergency room?

A free-standing ER is a medical care facility that is not attached to a hospital. However, a free-standing emergency room does provide the same level of care as a hospital-based ER. At Express ER in Waco, we are equipped with state-of-the-art technology and staffed with board-certified emergency physicians.

How are free-standing ERs different from urgent care centers?

Although both urgent care centers and free-standing emergency rooms are both medical facilities, they are actually quite different. Urgent care centers are designed to provide non-emergency care when a patient does not have a primary care manager available. Free-standing ERs are designed to provide emergency care, without the long waits. Depending upon your exact medical needs, a free-standing emergency room may be a better choice.

Do I need to make an appointment at Express ER Waco?

You never need an appointment at Express ER in Waco to receive the emergency care you need. We are here 24 hours a day, 7 days a week, 365 days a year to provide the medical care your family needs.

What if my insurance company does not cover my emergency care?

Per Texas state law, insurance providers are required to reimburse patients for any emergency care received. If they won’t cover your care at Express ER, you should file a grievance with the Texas Department of Insurance immediately.

What if my health condition requires an overnight hospital stay?

If we diagnose your condition and determine that an overnight hospital stay is required, we would be more than happy to help transfer you to the appropriate local hospital to receive the additional care you need.

Do you provide emergency care for children in addition to adults?

At Express ER in Waco, we provide emergency care for patients of any age, from infants and toddlers to teenagers and adults. Regardless of your emergency care needs, Express ER is here every day to provide the care your family needs.

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